Customer Service Representative


Veterinary Specialty Hospital (VSH) Hong Kong is the only dedicated specialty referral and emergency practice in Hong Kong. Our team provides specialized, expert veterinary care for complex medical problems, only by referral from a primary veterinarian. Providing the highest level of care and service to our valued patients and clients is of the highest importance at VSH. We are looking for friendly and hardworking individuals to join us.

Job Information

This position will work as part of the client care team. Responsibilities of the Customer Service Representative include:

  • Check-in and check-out clients
  • Handlein-person, phone-in and email enquiries, schedule appointments
  • Correspond with doctors and clinics to facilitate referrals
  • Provide administrative and clerical support


One year or above working experience in customer service or front desk is preferred. Recent Graduate will also be consideredExcellent telephone manner, customer service skills and cheerful personality are essentialFluent in spoken English and Cantonese is a must. Mandarin is a plus5-day work per week. Able to work under pressure and flexible to work on shift (including Saturday, Sunday and Public Holiday)Immediately available is highly preferred


Please submit your resume and letter of intent via email to:

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Veterinary Specialty Hospital of Hong Kong
1/F Lucky Centre,
165-171 Wan Chai Road,
Wan Chai, Hong Kong.


EMERGENCY TEL: +852 2408 2588

Getting There

Below are some of the bus routes that have stops close by to VSH:

  • New World Bus:  15, 23, 66, 101
  • City Bus:  1, 5X, 6, 10, 75, 101, 111, 115, 182, 789

MTR : VSH is just 5 minutes walk from WAN CHAI MTR EXIT A3. When you walk out of exit A3, cross the pedestrian crossing then turn left. Walk along Johnston Road until you reach Wan Chai Road. Continue along Wan Chai Road until you reach Lucky Centre. We are right next to it.