+24 Hour Emergency Services
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VSH Hong Kong is where expertise, technology and compassion come together. We take your pet's health and happiness as seriously as you do. Please read through these sections to find out more about what a veterinary specialist does, the importance of your primary care veterinarian, and also the unique relationship that forms your pet care team.
Specialists are veterinarians who choose to pursue additional training in a specific area of medicine after receiving their veterinary degree. A Diplomate of the American College of Veterinary Surgeons, for example, has usually completed a four-year undergraduate degree, a four-year veterinary degree, a one- or two-year internship, and a three-year residency in their chosen field. Residencies are performed under the mentorship of several experienced specialists, and the requirements for completion are extremely strict. After completion of a residency, a rigorous board exam must be passed in order to earn the title of “Specialist.”
Specialty medicine can be very different than the medicine practiced as a primary care doctor, but there are also degrees of overlap. A specialist in ophthalmology, for example, generally does not see patients for skin disease, does not fix fractures or perform ultrasounds, and does not provide general health care like vaccination or routine dental scalings. Instead, an ophthalmologist studies and practices to know as much as possible about even the most complicated conditions of the eye. An oncologist treats only cancer, a criticalist only very sick patients or emergencies, and so on. Specialists have vast amounts of knowledge and experience, focused on one specific area of veterinary medicine.
The team at VSH Hong Kong consists solely of board-certified or residency-trained veterinarians to provide specialty referral care, and emergency veterinarians to receive, stabilize and treat emergency patients 24 hours/day. We do not staff general practice veterinarians.
Primary care veterinarians are the front lines of veterinary care. Your relationship with a primary care veterinarian that you know and trust cannot be replaced! Often, they've seen your pet since puppy- or kitten-hood, know your pet's complete medical history, have managed your pet's overall health, and have provided ongoing preventative care.
When your pet is sick, your primary care veterinarian should be the first place you turn for help. Using the ophthalmology example, your vet may have the proper knowledge and experience to effectively treat infection or ulceration of the eye. However, when your veterinarian decides that referral to a specialist is in order, VSH Hong Kong is there to extend the level of care that can be provided to you.
When your pet is sick and your veterinarian's office is closed, VSH Hong Kong provides 24-hour emergency treatment (starting in January 2015). Often, depending on the advice from your vet and once your pet has been stabilized, we will refer you and your pet back to your primary care veterinarian for continued follow-up and treatment.
A special relationship: Pet Owner, Primary Veterinarian and Specialist
The relationship between pet owner, primary care veterinarian, and specialist has been called the “triad of care” and is very much based on a model of advanced, high quality, human medical services. The team at VSH Hong Kong recognizes and respects that triad, which is why we request a referral in order to be seen by a specialist. We will be able to keep your vet updated on your arrival to VSH Hong Kong, your pet's condition while hospitalized, our expectations for recovery, and our recommendations for continued care. Together with your primary care veterinarian, VSH Hong Kong will provide you and your pet with the highest level of care, communication, and compassion available.
The veterinary community of Hong Kong is filled with exceptionally well-trained, knowledgeable doctors and nurses. The VSH team is happy to be able to provide a new tier of specialized medicine to the quality care that each veterinarian currently provides.
At VSH, we are committed to providing excellent care for your pets.
As the only true specialty referral hospital in Hong Kong, Veterinary Specialty Hospital (VSH) is staffed by highly-skilled, board-certified veterinary specialists and specially trained nurses and technicians. Our equipment and technology is state-of-the-art and is continuously upgraded as technology evolves. Many of our specialty services and care are complex and involve the attention of multiple skilled professionals. Additionally, VSH operates 24-hours a day, seven days a week, so that your pet receives high-quality, continuous care. All of these advantages incur certain veterinary costs over and above what a non-specialized animal hospital might invest.
As in human medicine, veterinary care has become faster and more effective, and at the same time more complex and often more expensive. Even so, the equivalent treatment for the same disease in a human often costs far less for pets.
In many cases, specialty care will actually save money. Advanced diagnostics can pinpoint a problem quickly, enabling use of the most effective treatment. Advanced diagnostics, though more expensive, can provide larger “pieces of the puzzle,” minimizing the need for guesswork in medicine and often eliminating the need for repeated testing.
There are several ways that VSH works to manage veterinary costs at our hospitals:
In most cases, VSH will provide you with an estimate of your pet’s veterinary costs to the fullest extent possible. Due to the unpredictable nature of some conditions, the course of treatment and outcome with accompanying cost cannot be fully predicted. Unless your pet is critically ill and requires immediate treatment, our medical team will provide you with a recommended treatment plan and expense summary before treatment begins. For many reasons, it is usually not possible for us to provide an estimate of costs before we have evaluated your pet. Once you agree to a plan, you will be asked to sign the estimate and make a deposit.
If the actual services exceed the treatment plan, we will make every effort to keep you informed of the additional care and cost during the treatment phase. In some cases, this may not be possible, given the patient's condition and need for immediate care. Please share all of your questions and concerns regarding costs with your doctor or nurse before treatment begins. It is important that your medical team has a clear understanding of your wishes before any course of treatment is undertaken.
Payment for services is due at the time of discharge. A deposit will be required for certain procedures and treatments or if your pet is hospitalized.
VSH accepts the following forms of payment: